My Home Account
Make payments, view your account statement, check the status of repairs and more.
Manage your payments
View your account statement and up to date account balance.
Set up and manage regular payments with a Direct Debit.
Make card payments.
Check the status of repairs
If you rent with us you can view details of repairs at your home and in communal areas.
Homeowners can view details of repairs in communal areas.
Get in touch with our team
If you rent with us you can start a Live chat with our customer service team.
Homeowners can get support from our specialised customer service team.
Already got an account?
Not yet registered?Create an account
How to create an account
Our short video explains step by step how to access My Home Account.
Register your details
We need your name, date of birth, postcode and contact details to create an account.
Verify your email
We'll send you an email to verify your details. This email will contain a link to the final step.
Create a password
Finally, secure your account with a password, read and accept our terms and conditions, then log in.
"My Home Account saves me loads of time. I can manage my payments and repairs from anywhere. It’s great"
Chanelle | Home Group customer
Frequently asked questions
We’re making some important upgrades to how customers manage their account online and soon our current payment system will be replaced with My Home Account.
Sign up for My Home Account now so that you’re ready for the older system being switched off.
No. My Home Account is not an app. It’s a responsive website which means it can be accessed from many devices and you don’t have to download anything.
Yes. My Home Account is secure and we don't currently save your card details anywhere. We also protect your personal details using encryption and we use standard technologies that are supported by major browsers.
You can find it on most letters we send you, usually in the top right. Your customer reference is 8 numbers long. Not got a letter with you? You can create an account using your home postcode instead. For support getting set up start a live chat with our friendly team.
It depends. You can manage your account with only one My Home Account however any of the registered owners of the property can create an account if they wish.
We understand not everyone might want access to their account online, you can create an account at anytime. Many things you may currently do over the phone can be done online - even when we’re closed.
It also helps us by reducing the amount of calls into our contact centre. We can provide more support to our most vulnerable customers. Like to speak to someone? We are still able to take payments and give support by phone on 0345 141 4663.